Hi Dani, great news-work order #9553017 for no air coming out of the vents has been completed. Please let us know if the airflow is working properly now! We'd love to hear how your recent maintenance service was. Could you answer a couple quick questions? 1. On a scale of 1 to 5, how satisfied are you with the maintenance service you received? (1 = very dissatisfied, 5 = very satisfied) 2. Any comments or feedback you'd like to share? They haven't replaced it yet--still no ai